Shipping Policy

Version 1.1 | Last updated: November 2, 2026

At VistaGrillz, we consider it important that your order arrives safely and carefully. We ship our products with DHL.

1. Shipping costs

We ship within the Netherlands. The shipping costs are:

Orders under €150: €10 shipping costs
Orders from €150: free shipping

The Ignis 100 is therefore always delivered to you free of charge. All prices include VAT. You will always see the shipping costs in advance in the shopping cart and at checkout.

2. Delivery of our BBQs on a pallet

Our BBQs are large and heavy and are therefore delivered on a pallet via DHL. The delivery is made by truck and someone must always be present for delivery.

3. Accessories and smaller products

We ship accessories and other smaller products up to 30 kg as a parcel via DHL.

4. Delivery time

We strive to process orders as quickly as possible.

The expected delivery time is communicated to the customer during the ordering process or after the order.

For products that are made to order or temporarily out of stock, a longer delivery time may apply. In that case, we will inform the customer about this as soon as possible.

The stated delivery times are indicative, unless expressly agreed otherwise in advance.

5. Delivery appointment

When delivering a BBQ on a pallet, we or DHL will contact the customer in advance to schedule a delivery time.

The customer ensures that someone is present at the agreed time to receive the order, and that the delivery location is well accessible for the transport vehicle used.

6. Inspection upon receipt

We request the customer to inspect the order upon receipt.

If there is visible damage to the packaging or the product, we ask the customer to report this to us as soon as possible and, if possible, take photos of the damage.

This helps us to handle a possible damage claim or other solution quickly and correctly.

7. Delay during shipping

Although we do our best to deliver orders on time, we are dependent on the carrier during shipping.

A delay by the carrier does not automatically entitle you to cancellation or compensation. Of course, we will make every effort to resolve any delivery issues with the carrier as quickly as possible.

8. Incorrect or incomplete delivery address

The customer is responsible for correctly filling in the delivery address.

If an order cannot be delivered due to an incorrect or incomplete address and must be shipped or delivered again, additional shipping or delivery costs may be charged.

9. Not home upon delivery

We and DHL try to deliver the order at the previously agreed time.

If no one is present and the order cannot be delivered as a result, we will contact the customer to schedule a new delivery time.

Additional delivery costs will be discussed with the customer in advance.

10. Delivery terms

Your order will be delivered by truck. The delivery address must be well accessible for large transport vehicles. Please note that the truck cannot deliver in an emission-free or zero-emission zone.

The unloading of the goods is done with an electric pallet truck. For this, a flat, hard, and suitable surface is required, such as concrete, asphalt, or paving. Unloading on gravel, grass, sand, mud, or other unpaved surfaces is not possible.

If the delivery address does not meet these conditions, the delivery may be postponed or additional costs may be charged.